According to Gartner* delivering a compelling customer experience is the key to unlocking growth. But what does this mean for service providers? Gartner reports that 91% of leaders believe that their companies will be competing on the basis of customer experience within two years.

Delivering a great service

Are you delivering a service that fully meets the needs of your customers and positions your company as a leading supplier?

How can we help?

  • Provide an independent and unbiased view on your operational effectiveness.
  • Analyse your Service Availability data.
  • Review your operational processes and procedures.
  • Engage with your clients and document feedback.
  • Work with you to develop focused operational improvement plans.
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Controlling operational spend

Does your company have the pressures of regular competitive contract renewals, cost base reduction and the delivery of new services?

How we can help

  • Evaluate your operational cost base.
  • Review Service Performance and staffing levels.
  • Audit your procurement processes and pricing structure.
  • Analyse support contract usage and review costs.
  • Define Key Performance Indicators to measure future performance.
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Recruit and retain the best people

Are your employees engaged in their roles, working as a cohesive team, enjoy supporting your customers and led by motivational leaders?

How we can help

  • Provide an independent view on managerial and staff recruitment.
  • Develop job specifications and recruitment procedures.
  • Develop operational performance measures.
  • Use our experience to mentor and coach managers develop their staff and maximize their potential.
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From Hawk Eye

Thinking ahead

Are you planning strategically for your future growth and meeting the changing business demands of your customers?

How we can help

  • Support you in strategic business planning.
  • Work with you to define the priority projects.
  • Assist with preparation/responding to RFP/RFI requests.
  • Audit system platforms.
  • Define appropriate improvements to management and project management processes.
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*Gartner report 2014


Can HawkCX help you?

Contact us today if you’d like to hear more about our perspective on meeting these challenges

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