Hawk

We provide expert advice, support and guidance on solving operational challenges. We have developed a specific toolkit that supports our engagement with our clients. This toolkit has been developed with the benefit of real operational experience and is tailored to help broadcasters and service providers diagnose and fix operational issues, improve service and reduce cost. Take a tour of our toolkit to see more details.

Our Products and Services

How we work

We find that all our clients’ situations are unique however it generally helps to use a standard approach to work through assignments. We’ve developed the GAPS Framework which we find helps us establish our client’s goals, assess opportunities for improvement, and then develop and implement a plan to solve your challenges in an impactful and sustainable way. Please contact us if you’d like to find out more about the GAPS framework – we can provide examples of how this has been used for broadcasters and service providers.

Can HawkCX help you?

Contact us today if you’d like to hear more about our perspective on meeting these challenges

Arrange a meeting

Join our mailing list

Receive our periodical newsletter and hints and tips for transforming customer experiences